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If you do not adapt, if you do not learn, you will wither, you will die.

Tuesday, October 25, 2011

The APC of Life and Business

How is it that some people seem totally at ease with their choices in life and others don’t? How is it that some people work excruciatingly hard and still don’t succeed when others bloom with seemingly less input? How is it that some people get knocked down repeatedly and still show strength and determination while others are down and out when the first setback presents itself?

I do not have the easy answer, the quick fix, nor the magical solution. The answer to the above questions is more complicated than that. Many factors influence a person’s thinking, choices, chances, fortunes, and results. Having said that, I find my APC of Life and Business to be working well for me and for my clients. It’s not the total story or the whole picture, but more a foundation for health and for results, both in life and in business.

A for Attitude
Attitude sells better than anything else. Better than the best products, services, or punch lines. Your attitude is contagious, more contagious than anything. If your attitude is drenched with optimism rather than gloom, with ideas and solutions rather than roadblocks, with true customer care rather than ego-focus … I could go on but you get the picture. A constructive, can-do, no-victim attitude has positive effects on your thinking, acting, and feeling and on the people around you. As John Maxwell states in his 2003 book Attitude 101, “Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure.”

Your attitude determines how you view yourself, it determines your approach to life, it determines the nature and quality of your relationships (including the one with yourself), and attitude determines how you deal with adversity. Viktor Frankl in his 1959 book Man’s Search for Meaning: “Forces beyond your control can take away everything you possess except for one thing: your freedom to choose how you will respond to the situation. You cannot always control what happens to you in life, but you can always control what you will feel and do about what happens to you.” If this doesn’t convince you of the importance of attitude I don’t know what could! What’s your attitude today? Tomorrow? Do you choose your attitude? Are you aware of your attitude and its effect on the people around you?

P for Patience

Patience is like a wolf in sheep’s clothes. I remember adults telling me as a child: Just be patient just count to ten, just wait your turn. Such an easy concept and often so difficult to practice. Patience seems to conflict with passion and ambition, but it doesn’t have to.
Patience, to me is:
à Seeing the bigger picture, beyond the immediate event, disappointment, success, or clash.
à Knowing when to accept others’ ways of doing things, and others people's pace.
à Letting go of rigid standards when they are in the way of building relationships and accomplishing results.
à And certainly also being more in the here-and-now, aware of all what's going on, aware and appreciative of the beauty of the moment instead of constantly rushing to get more done while not living the moment, the only moment you can really live.

A slightly different view on patience, probably, but one that can work for you.  

C for Commitment
Albert Einstein once said: “Only one who devotes himself to a cause with his whole strength and soul can be a true master. For this reason mastery demands all of a person.” That is commitment.

Part of commitment, or better, a prerequisite to commitment is knowing where you are heading and for what reason. We’re talking purpose, values, and goals. Next, commitment includes perseverance when things get tough. Getting up when you fall and learning from your failings without beating yourself (or others!) up. Commitment does not work without resilience – your capacity to face up to an adverse event such as misfortune, illness, trauma, or change, to withstand considerable hardship, and to not only overcome it but also be made stronger by it.
I think Vince Lombardi saw it clearly when he stated that the quality of a person's life is in direct proportion to his commitment to excellence, regardless of the chosen field of endeavor.

I like to fully commit to my customers and exceed my customer’s expectations, every time again. Do you?

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