Wednesday, January 16, 2013
Simple Yet Hard: Back To Basics - Critical Skills In The Workplace
We’re all busy so let’s keep this post lean. I threw out irrelevant introductions and explanations you can do without. Will you make time to read just under 270 characters?
Critical skill number 1: Questioning
This is the ability to effectively and efficiently explore business issues and challenges in a way that demonstrates your understanding of someone’s business, of your own expertise and its place, and of your interest in the organization and its people. Asking relevant questions remains to be more effective than providing the right answers. Ask, not talk!
Critical skill number 2: Listening
This is the underrated ability to focus on, hear, and process both the content and the process side of messages, i.e. the emotions and intentions that come with the content. What messages are you sending besides your words? What messages are you receiving during the conversation? Take notice!
Critical skill number 3: Positioning
This is the ability to convey credibility and to persuasively link business issues with solutions that add demonstrable value to the business. Every time you are present, you present yourself, your expertise, your product or service, and your organization. Make it crisp and clear. Convince!
Critical skill number 4: Checking
The ability to check, double check whether interpretations coincide, whether intention and effect are aligned, and whether what had to be said and heard is actually said and heard. Checking includes eliciting feedback that ensures your business partner or customer feels heard and that expresses your desire to have a deeper understanding of their perspective.